Refund Policy

Prime Core Technologies LLC provides professional consulting, business setup, creative, and digital services. Because our work involves the allocation of time, skilled labor, third-party filings, and proprietary processes, refunds are handled on a case-by-case basis within the framework outlined below. By purchasing or engaging any of our services, you agree to this Refund Policy.

1. General Refund Principles

We are committed to client satisfaction and delivering on every agreed scope of work. Refund eligibility depends on the type of service purchased, the stage of project completion at the time of the request, and whether any third-party costs have already been incurred on your behalf. All refund requests must be submitted in writing to info@primecoretechnologiessllc.com within the applicable window stated below.

2. Deposits And Retainers

Project deposits and retainers secure your spot in our production schedule and are applied toward work that begins immediately upon payment confirmation. Deposits are generally non-refundable once active work has commenced. If you cancel before any work begins, deposits may be credited toward a future service at our discretion.

3. Refund Windows By Service Type

3a. Brand Design & Creative Services

Includes logo design, brand identity systems, visual assets, social media graphics, and related creative deliverables.

• Before work begins: Full refund of payments made, less any non-refundable deposit.
• After initial concepts are delivered: No refund. Creative labor is considered consumed upon delivery of first drafts or concepts, regardless of whether revisions have been used.
• After final delivery: No refund. Approved and delivered files are considered accepted.

3b. Website Planning & Development

Includes website strategy, design mockups, front-end and back-end development, ecommerce setup, and web platform configuration.

• Before kickoff call or discovery phase: Full refund of payments made, less any non-refundable deposit.
• After kickoff through 25% project completion: 50% refund of the total remaining balance (excluding the deposit).
• After 25% project completion: No refund. Costs incurred for time, hosting setup, domain work, or third-party integrations are non-refundable.
• After launch or site handoff: No refund.

3c. Business Setup & Registration Services

Includes company formation filings, EIN applications, registered agent setup, operating agreements, and related state or federal filings.

• Before filing is submitted: Refund of service fee only, less deposit. Third-party fees are not applicable at this stage.
• After filing is submitted to the state or federal agency: No refund of service fee or third-party filing costs.
• If a filing is rejected by the agency: We will re-file at no additional service charge. If you choose not to re-file, a partial refund of the service fee may be considered minus any costs incurred.

3d. Business Plan Studio

Includes market research, financial projections, executive summaries, pitch decks, and full business plan documents.

• Before research or outline is delivered: Full refund less deposit.
• After outline or first draft is delivered: No refund. Research labor and writing are considered consumed.

3e. Business Credit Setup

Includes credit profile building guidance, tradeline strategy, business credit monitoring setup, and vendor account recommendations.

• Before first advisory session or deliverable: Full refund less deposit.
• After first session or credit profile review is delivered: No refund. Results depend on your business creditworthiness and third-party creditor decisions that are outside our control.

3f. Revocable Living Trust & Estate Planning Support

Includes trust document drafting, beneficiary designation guidance, asset schedule preparation, and related planning documents.

• Before document drafting begins: Full refund less deposit.
• After draft documents are delivered: No refund. Document preparation labor is considered consumed.

3g. Video Animation & Motion Design

Includes explainer videos, logo animations, social motion graphics, and branded video content.

• Before storyboard or script is delivered: Full refund less deposit.
• After storyboard or script is approved: No refund. Animation labor begins immediately upon creative approval.

3h. Digital Marketing, SEO & AI Workflow Services

Includes campaign strategy, content plans, SEO audits, ad setup, automation workflows, and AI-assisted processes.

• Before strategy or audit is delivered: Full refund less deposit.
• After strategy, audit, or workflow is delivered: No refund. Results from digital marketing and SEO depend on third-party platforms and market conditions outside our control.

3i. Growth Service Bundles & Premium Packages

Bundled services are priced as a package. Refunds for bundles are evaluated based on which individual services within the bundle have been delivered or initiated. Only the portion of the bundle not yet started may be considered for a partial refund, at our discretion.

3j. Digital Marketplace Purchases

Digital products, templates, and downloadable assets purchased from the Prime Core Technologies LLC marketplace are non-refundable once the file has been accessed, downloaded, or delivered. If a file is defective or significantly different from its description, please contact us within 7 days of purchase for a replacement or credit.

4. Recurring Or Subscription Services

If you are enrolled in a recurring monthly service plan or retainer, you may cancel at any time by providing written notice at least 7 days before the next billing cycle. No refund is issued for the current billing period. Cancellation takes effect at the end of the active period.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

• Third-party tool, software, or platform subscription costs incurred for your project
• Domain name registration or renewal fees
• Hosting setup or provisioning fees paid to third-party providers
• Rush or expedited processing fees
• Downloaded or accessed digital products from the marketplace

6. How To Request A Refund

To initiate a refund request, please contact us in writing with the following information:

• Your full name and company name (if applicable)
• The service purchased and the date of payment
• Your invoice or order reference number
• A clear description of the reason for your refund request

Send your request to info@primecoretechnologiessllc.com. We will acknowledge your request within 3 business days and provide a decision within 10 business days of receiving all required information.

7. Approved Refund Processing

Approved refunds are returned to the original payment method. Processing times vary depending on your bank or payment provider but typically take between 5 and 10 business days after approval. Prime Core Technologies LLC is not responsible for delays caused by banks or payment processors.

8. Chargebacks And Disputes

We encourage clients to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks for services that have been delivered as described may result in the suspension of your account and recovery of incurred costs. We cooperate fully with payment processor dispute resolution processes and provide documented evidence of work delivered.

9. Service Delivery Failures

If Prime Core Technologies LLC is unable to deliver an agreed service due to circumstances within our control and a reasonable cure period has passed, you may be entitled to a full or partial refund of the undelivered portion, at our discretion. We will always communicate proactively if a delivery timeline changes and work with you on a resolution.

10. Satisfaction Commitment

We stand behind our work. If you are not satisfied with a deliverable, please raise your concern before requesting a refund. In most cases, we can address concerns through revisions, adjustments, or a replacement deliverable within the agreed scope. Our goal is to ensure every client receives value that meets or exceeds expectations.

11. Policy Changes

We may update this Refund Policy from time to time. The most current version will always be posted on this page with the effective date shown at the top. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For refund inquiries or questions about this policy, please reach out to us through any of the following:

• Email: info@primecoretechnologiessllc.com
• Phone: +1 (518) 698-0304
• Address: 251 New Karner Rd, Albany, NY 12205